Terms & Conditions

This Terms and Conditions document (together with the Delivery Options and 5 Day Return Policy pages on this site) governs the use of CleanMe Cleaning Online Service (the Service) including shopping and participation in promotions run by CleanMe Cleaning. By using the Service, you agree to be bound by this document (and those pages). You can access this document at any time from the bottom of any page of the site.

Shopping Terms & Conditions

Purchasing from www.cleanme.co.nz

Products displayed on the site shopping areas can be purchased using Stripe, a secure online Mastercard and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

Products will be supplied by CleanMe Cleaning. After placing an order, you will receive an email acknowledging receipt of your order. This does not mean that your order has been accepted. Your order constitutes an offer to the supplier to buy the product. All orders are subject to acceptance by the supplier, and the supplier will confirm such acceptance by sending you an email that confirms that the product has been dispatched. The contract between the supplier and you will only be formed at that time.

The contract relates to those products whose dispatch has been confirmed by the supplier. The supplier will not be obliged to supply any other product which may have been part of your order until the dispatch of those products has been confirmed.

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when the supplier receives full payment of all sums due in respect of the products, including delivery charges.


All prices and delivery charges on our site are in New Zealand dollars (NZ$) and include New Zealand GST (if any). We reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have placed an order, we will contact you prior to processing it.

If you order products for delivery outside New Zealand, the products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of these duties and taxes.

The supplier will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.

Contracts for the purchase of products using the Service, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any such dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.


We use the secure payment solution from Stripe process online orders. Customers can see their cards being authorised in real time, all in an SSL secure environment. Stripe enables us to offer customers a safe and speedy online shopping experience.

Stripe is committed to protecting the security of your data. They use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, personal information you provide is stored  in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology.

Contact Details

If you have any queries regarding shopping with CleanMe Cleaning, please email orders@cleanme.kiwi.nz

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

Other than connecting to CleanMe Cleaning servers by HTTPS requests using a web browser, you may not attempt to gain access to CleanMe Cleaning servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, CleanMe Cleaning and/or the Service.


CleanMe Cleaning is the owner of the copyright and other intellectual property rights in the material contained in the Service or is permitted by the owner to use such material. No permission is given in respect of the use of such mark or rights, and such use may constitute an infringement of the owner's rights.


This Service provides general information about CleanMe Cleaning and the products and services we offer. The information contained in the Service has been prepared solely for the purpose of providing information about CleanMe Cleaning and the services and products we offer.

CleanMe Cleaning reserves the right to change, delete or move any of the material on the Service at any time without notice.

CleanMe Cleaning shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.


CleanMe Cleaning has the right to revise and amend this Terms and Conditions document from time to time.

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